At Philadelphia MMJ Clinic, we strive to provide exceptional services to help you obtain a medical marijuana card in Philadelphia, Pennsylvania. This Refund Policy outlines the conditions under which refunds may be issued for services purchased through our website philadelphiammjclinic.com. By using our services, you agree to the terms of this Refund Policy.
1. Overview
Our goal at Philadelphia MMJ Clinic is to ensure your satisfaction with our medical marijuana card application services. We offer refunds under specific circumstances to comply with Pennsylvania consumer protection laws and to maintain transparency. This policy applies to all services, including consultations, application assistance, and related fees.
2. Eligibility for Refunds
Refunds may be issued under the following conditions:
- Non-Delivery of Services: If we fail to provide the agreed-upon service (e.g., a scheduled consultation with a licensed physician) due to our error, you may be eligible for a full refund.
- Application Denial by Physician: If a licensed physician determines you do not qualify for a medical marijuana card during your consultation and no further services are provided, you may request a refund for the consultation fee, subject to review.
- Cancellation Within 24 Hours: If you cancel your appointment or service request within 24 hours of booking and before any services (e.g., consultation or application processing) have been rendered, you may be eligible for a full refund.
- Technical Issues: If you experience technical issues on our website that prevent you from accessing paid services, we will investigate and may issue a refund at our discretion.
3. Non-Refundable Services
The following services and scenarios are generally non-refundable:
- Completed Services: Fees for completed consultations, application submissions, or other services fully rendered are non-refundable, even if your medical marijuana card application is denied by the Pennsylvania Department of Health.
- State Application Fees: Any fees paid to the Pennsylvania Department of Health or other third parties for processing your medical marijuana card application are non-refundable through Philadelphia MMJ Clinic.
- No-Show or Late Cancellations: If you miss a scheduled consultation or cancel after the 24-hour window, fees are non-refundable unless exceptional circumstances apply (e.g., medical emergencies, subject to verification).
- Change of Mind: Refunds will not be issued if you change your mind about pursuing a medical marijuana card after services have been initiated.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact us within 7 days of the service date or issue by emailing: contact@philadelphiammjclinic.com
- Provide your full name, order number, and a brief explanation of your refund request.
- Allow up to 10 business days for us to review your request and determine eligibility based on this policy.
5. Processing Refunds
If approved, refunds will be processed as follows:
- Refunds will be issued to the original payment method within 10-14 business days of approval.
- Processing times may vary depending on your bank or payment provider.
- Any third-party fees (e.g., payment processing fees) may not be refundable.
6. Changes to This Refund Policy
We may update this Refund Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website
7. Contact Us
If you have questions or concerns about this Refund Policy or wish to request a refund, please contact us:
Philadelphia MMJ Clinic
Email: contact@philadelphiammjclinic.com